Support & FAQ
Welcome to the Zelkra Support page. We're here to help you with any questions or issues you may have. Please find answers to common questions below, or contact us directly if you need further assistance.
Frequently Asked Questions (FAQ)
How do I list my project?
To list your project, navigate to the Create Listing page. You'll be guided through a multi-step form to provide details about your project, pricing, and contact information. A small fee is required to publish your listing.
What is the listing fee?
We charge a one-time fee of €5 to list a project on Zelkra. There are no commissions on sales. You can find more details on our Pricing Page.
How do buyers contact sellers?
Buyers can contact sellers directly using the email address provided in the listing. Zelkra does not facilitate direct communication beyond providing this contact method.
How long does my listing stay active?
The duration of your listing depends on the plan you choose. Please refer to our Pricing Page for details on listing durations for each plan.
Can I edit my listing after publishing?
Yes, if you have created an account, you will be able to manage and edit your listings through your dashboard. If you listed without an account, please contact support for assistance with edits.
What happens if my project is sold?
Congratulations! Once your project is sold, you should mark it as 'Sold' in your dashboard (if available) or contact us to update the listing status. All transaction details and transfers are handled directly between you and the buyer.
Contact Support
If you have any other questions, encounter issues, or need assistance with your listing, please don't hesitate to contact our support team.
You can reach us by email at:
We aim to respond to all inquiries within 24-48 business hours.
Thank you for using Zelkra!